Category: <span>Productivity</span>

Category: Productivity

Florida contractor invests heavily in technology and departmentalization to boost customer service and production

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As two major roofing contractors were shut down this year by the Department of Business and Professional Regulation, Central Florida roofing contractor, Calloway Roofing LLC believes there are just too many instances where a good contractor can fail because they lack the business systems and organizational infrastructure necessary to properly manage their day-to-day operations.

Drew Calloway, 40, came across Brandon Gaille’s statistics on roofing industry complaints where the Better Business Bureau cites more than 50% of all complaints were filed for unsatisfactory workmanship and another 25% for the inability of the homeowner to reach the contractor. These stats are troubling as Drew believes that the roofing industry needs to embrace technology and adopt automation systems that can help bridge and improve the communications gap with customers.

This year, Drew took that philosophy and put it into a written commitment and signed a 5-year marketing and back-end business systems contract with Knowledge Transfer LLC that enables the company to focus on installations and communications with their customers within the company’s newly established Inspections, Servicing, Estimating, Production, and Billing departments. Through this departmentalization, the company can prioritize each segment of the process and go a step further and include all roof-related line items that the homeowners may be entitled to—that may otherwise be left out. And as Building Code required roof items now become a part of the scope of work, Calloway Roofing leads the industry by including, as a standard practice, the optional roof materials warranty registration, which can transform a basic roof installation warranty into a 600-month registered lifetime warranty.

Chad McPherson, designated Sales Representative with ABC Supply, says, “Calloway Roofing is doing things we hope to see others follow. It’s certainly a ‘best step’ in the right direction.”

Through the embrace of departmentalization and the powerful company Knowledge Base that followed, Calloway Roofing now mills through the rigorous demands of roof construction while keeping their customers updated and systemically in the loop. A philosophy, adoption rule and direction that all roofing contractors should pursue.

As a resident and family man in Minneola, Florida, Drew says, “When a homeowner gives me their signature, I feel compelled to give them a contract that includes a written guarantee that their roof will be a registered roof installation and that they’ll hear from us regularly and throughout the process.”

About Calloway Roofing
Calloway Roofing LLC is an Orlando, Florida based roofing and building contractor that believes every roof should be a registered roof installation and not optional. Homeowners receive no-obligation storm and roof inspections, followed by full information about the entire process in addition to a free copy of the inspection photographs.

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RT3 Member Acculynx named in Capterra’s Top 20 Most Popular for Construction Management Software

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RT 3 Member AccuLynx announced that it has been named a Top 20 Construction Management software product by Capterra, a free online service that helps organizations find the right software. This year, the company’s roofing contractor software is ranked #5 on Capterra’s list of the most popular construction project management applications based on verified ratings from users.

“AccuLynx is proud to have been selected as one of the top 20 construction management software providers for the third year in a row, and we are even prouder to have moved into the top five,” said Katie Badeusz, Director of Marketing at AccuLynx. “This recognition is a reflection of our status as a top tier software application for roofing companies and our continued focus on customer satisfaction.”

Top 20 Most Popular Construction Management Software is an independent assessment that evaluates user reviews and online search activity to generate a list of market leaders in the construction management space that offer the most popular solutions. The Top 20 Construction Management report is available at https://www.capterra.com/construction-management-software/#top-20.

About AccuLynx 

AccuLynx is the leading cloud-based software application for roofing contractors. Since 2008, AccuLynx has helped thousands of contractors—from rapidly-growing start-ups to multi-location operations—streamline their processes and grow their businesses. AccuLynx’s all-in-one solution includes easy-to-use business management tools, such as estimating, production management, aerial measurements, material ordering, photo sharing, custom reporting, unlimited document storage, field applications, and more. AccuLynx is a preferred vendor of CertainTeed, GAF and Owens Corning, and has direct integrations with QuickBooks, ABC Supply, EagleView Technologies, SkyMeasure by CoreLogic and others. For more information, visit acculynx.com.

Source: Acculynx. 

RT3 Member John Kenney of Sutter Roofing presented at ENGAGE ’19

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Sutter Roofing shared how technology is key driver of their success.

100 construction professionals recently gathered at the third annual ENGAGE global customer conference in Seattle, Washington to share best practices for driving greater operational effectiveness, competitive differentiation and employee safety through the use of technology, specifically the Smartsheet platform.

“Smartsheet is a popular choice in industries where technology adoption can make a tangible difference, and construction is a great example,” said Mike Arntz, Chief Revenue Officer and Executive Vice President of Worldwide Field Operations at Smartsheet. “ENGAGE is the perfect opportunity to gather customers for a conversation on the future of the industry and the role technology will play in shaping it.”

The pressures facing construction companies continue to deepen. As business booms, so does the number, complexity, and duration of projects. Many are turning to technology to remain efficient, innovative and competitive.

One example is Florida-based Sutter Roofing, one of the oldest and largest roofing and sheet metal contractors in the United States. Sutter Roofing Chief Operating Officer and RT3 Member John Kenney headlined the event with a discussion of how Smartsheet is enabling the entire organization to run smoothly while driving customer satisfaction and retention.

“We take pride in being on the forefront of technology in an industry that hasn’t traditionally put a priority on that kind of approach,” said Kenney. “Smartsheet has transformed how our teams execute projects. The response we now get from customers, in a very competitive environment, tells us how central it has become to our continued success.”

Sutter Roofing originally implemented Smartsheet to schedule projects more efficiently. They quickly expanded its use across all business functions, from marketing to fleet management. They also developed a risk management system based on historical data of completed and estimated projects that estimates the chances of success on projects under consideration.

Kenney said the company plans to connect Smartsheet with other critical business applications in the months ahead to increase transparency and speed to insight.

If you weren’t at the event and want to learn more about Sutter Roofing’s success using technology, you can watch John’s webinar here. 

RT3 Member Kelly Roofing Featured for Use of Microsoft PowerApps

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By Karen L. Edwards, RT3.

Microsoft recently shared in a blog post how RT3 member and recent recipient of Roofing Contractor’s Residential Roofing Contractor of the Year Kelly Roofing found success with a task-focused field application that keeps everyone update in real-time using PowerApps on Microsoft’s Power Platform Solution.

Kelly Roofing partnered with PowerObjects, an HCL Technologies company, to implement Microsoft Dynamics CRM in 2012, Field Service in 2015 and Dynamics 365 in 2016. Dynamics 365 allowed them to manage all of their customer and work order information for each roof repair and installation project. They had success managing the complex details and information needed for communications, dispatching, driving directions and status updates.

Their challenge came in needing a solution that would allow crew members in the field to provide status updates while on a job site. Not every job site has great cell service meaning they would need a solution that would allow updates and photos to be stored on the smartphone or tablet with the ability to sync later, when service was available.

Their existing process before Power Platform was inefficient and causing their teams to spend their days on the rooftops and their evenings on the computer, trying to find, organize and upload the day’s photos. Ken Kelly, president of Kelly Roofing, wanted to find a solution that would ensure the “team is spending time bringing value to our customers, while improving the time we spend with our own family.”

Kelly evaluated software programs designed for capturing job photos but found them to be costly and would result in creating additional data silos, something they wanted to avoid. He turned to partner PowerObjects to help create a PowerApps mobile app that would simplify the process of job photos and status updates while in the field.

PowerApps was deployed to all 120+ crew members who have been using it since spring 2019 with much success. Crews take photos, before, during and after a job. They are stored offline and upload to SharePoint Online when the device has a connection. Photos are automatically named and include the status and location of the job.

In addition to photo organization, the PowerApps has allowed them to do even more:

Scheduling: Crew leaders no longer have to come to the office in the morning to pick up job tickets. The information is provided directly though the app and includes client information, job information, directions and details. They have realized a 25.8 percent reduction in trip time.

Reporting: Customers receive a Daily Job Site Report that let’s them know the status of the job and any notes from the crew. Before the app, crew leaders would need to find a WiFi connection and log into a laptop to provide status reports and customer communications. Kelly Roofing has seen a 36% drop in customer call backs since job information is available to everyone in real time.

Documentation: All documents related to a job are available to everyone from the contract to the purchase order and the entire job history is available.

Since implementing the Power Platform solution, Kelly Roofing has realized a 91% decrease in processing time because of the photo reconciliation time savings. Employees are pleased with the app as well. Frank Viera, project supervisor at Kelly Roofing, said, “I used to spend extra time in my home from 5 – 10 pm looking for pictures. I even had my son help me. Now I don’t have to do that!”

Read the complete case study and see screenshots of the application on the Microsoft blog.

Stay up-to-date with the latest roofing industry technology news when you sign up for the RT3 SmartBrief e-newsletter.

Fighting the labor shortage means a dedicated recruiting program for this contractor

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By Karen L. Edwards, RT3.

The roofing industry and the trades in general are facing a labor shortage of epic proportions and it doesn’t look like it’s going away anytime soon. When the recession of 2008 hit, the construction industry lost 600,000 jobs. According to GlobeSt.com a recent report from the Associated General Contractors of America shows that 79% of construction companies want to hire more employees this year, but the industry is only estimated to grow its workforce by .5% annually for the next 10 years. This means competition for workers is fierce.

Developing a hiring pipeline.

Baker Roofing, headquartered in Raleigh, North Carolina, has implemented an aggressive program to recruit the labor they need. Brendan Hale, regional operations officer and former director of career development and recruiting explained that they had to shift their approach to recruiting. “We used to only advertise when we had open positions,” explained Hale. That method turned out to be challenging and they recognized that they needed to try something different. Like a sales pipeline, they realized they needed to create a hiring pipeline in order to have a pool of candidates in the funnel when positions opened.

To build that pipeline, the company increased their online activities. “We’ve got a heavy presence online through social media, staying on top of the latest trends,” said Hale. “We are on Facebook, LinkedIn, Twitter and Snapchat with the goal of publishing content that could be of interest to younger people.”

Baker Roofing maintains a strong presence on job boards too, with hiring ads rolling throughout the country to create awareness of their company and the opportunities. They also rely heavily on word-of-mouth from current employees, friends and family. These referrals are important for the company. “People choose to come here because they have confidence in the types of people who work here,” stated Hale.

Partnering with local schools and colleges.

“We do a lot of outreach with local high schools, especially in Raleigh,” explained Hale. “We sponsor Shed Day where all throughout the state, the trade classes build these sheds that they auction off and our head of recruiting is on the board. We donate time, materials, and money and talk to the kids broadly about construction but more specifically about a career at Baker Roofing.”

Hale said the company tries to have a corporate presence throughout the schools in their service areas and assists the local offices with building the relationships when they can. “We’re a big company with 22 offices. Right now, we’ve got a presence in the high schools in Charleston, SC, Raleigh, NC, Asheville, NC and Richmond, VA. Every year we try to grow that a little bit with the staff that we have and the resources we have.”

Baker Roofing is a big believer in internships for college students hiring interns throughout the company in accounting, recruiting, construction management and estimating. The students work for Baker Roofing over school breaks and the company has programs in place where if they are interested, they can be hired full time.

“We are a growing company and we know that people are your most precious resource; if they spent the time with us and we feel they have the right cultural expectations, morals and ethics we can typically find a spot for them here,” stated Hale.

Veterans are a resource for recruitment

Baker Roofing has also turned to the pool of veterans who are looking for work after leaving the service and reserves. “We have a large number of our employees who are veterans,” said Hale. “We have a registered apprenticeship program so we try to appeal to veterans where they can get started with us, learn the industry from the ground up and utilize their GI Bill benefits.”

When Baker Roofing hires a veteran and places them into the registered apprenticeship program, the veterans can receive money from their GI benefits in addition to the paycheck that they are receiving as a Baker Roofing employee. “As they are getting promotions and moving up within the company, the GI benefit begins to taper off. By the time they complete the three-year program, the idea is that they would be on their feet in a stable and long-term position,” explained Hale.

Starting a strong recruitment program

Hale says it’s tough to share advice on how to start and build a strong recruitment program because there isn’t one simple answer. “For smaller contractors it’s going to be harder. There isn’t a silver bullet out there that will solve all the problems,” said Hale. “It takes a variety of strategies. For a smaller contractor who may have a smaller team, it’s difficult to assign these kinds of tasks to someone who already has a FT job doing something else.”

“Ideally if a company has the capability, they need a champion who does this, and it needs to be their full-time focus. In order to sustain it someone has to constantly be working on it and thinking about it,” stated Hale.

Benefits are important too. Hale says that Baker Roofing employees have access to company benefits including health insurance, dental, vision, short-term and long-term disability, a 401K that offers a match. They also offer a clear guide for employees, so they understand what it takes to advance within their career, and they understand what the opportunities are within the company.

If a contractor doesn’t have the manpower or resources to do it on their own, it’s possible to get involved with the many other organizations who are already looking at recruiting into the trades. SkillsUSA and Keep Craft Alive are two initiatives that may offer an opportunity for a roofing contractor or someone on the team to volunteer and help introduce the youth involved to the idea of a career in roofing.

Another area to think about tapping into for recruiting is the female workforce. There are a very small number of women in the roofing industry and National Women in Roofing wants to change that. They recently surpassed 1200 members and one of their efforts is the recruitment of women into the industry. They are exploring initiatives that partner with organizations serving women in crisis to help those women get back on their feet and show them what a career in roofing could be like for them.

Slip on a steep roof leads inventor to build remote inspection robot

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By Karen L. Edwards, RT3.

When Mike Slawinski was living in Atlanta, a friend of his asked him to help do some roof inspections. Mike wasn’t a fan of heights but agreed to help. They were in a subdivision that featured multimillion-dollar, large homes with very steep roofs.

“I got up on the front of the house and went over to back side, which was four stories because it was a drop-off lot, and I started sliding down the roof,” Mike explained. “In my mind I got to two feet from the edge and there was a concrete patio down below. In reality, I was probably more like 20 feet from the edge. I scrambled over to a valley and got off that roof, swearing I’d never get on another roof again.”

Being an inventor and innovator, Mike decided to try out some tools and technologies that he might be able to use for completing roof inspections from the ground. Nothing he tried worked so he found a partner to do the coding and created the Roof Rover, a robotic roof inspection device. The first model that they developed was bulky, weighing 25 pounds and wasn’t easy to get on the roof. He waited a few years and as technology improved, he developed the model that is available today.

The new robot weighs six pounds and is equipped with sensors and two cameras – one is very high-resolution inspection camera and another camera is used for driving. “The way you use the robot is typically by just moving the cameras around,” said Mike. “The cameras move and record from up to 60 – 80 feet away, so you just move the cameras and scan the surfaces. If I see anything of interest, I can drive over there and take a closer look.”

The robot is equipped with lasers that can measure within one millimeter or less than the thickness of a penny. It can measure thickness of shingles and even distinguish between a blister and hail dent. An accelerometer measures pitch and roll of the roof and the optical encoders allow for measurements while driving within a fraction of an inch. Edge detection sensors keep it from rolling off the edge of the roof.

“It has a surface temperature gauge on the bottom, and I can tell you that when I was using it in Atlanta, we recorded two temperatures of 250 degree on the roof,” explained Mike.

The Rover uses a 22-foot telescoping pole that raises it to the roof. A platform attaches to the gutter allowing the robot to drive on and off the roof. The rover is operated using a windows tablet and a joystick and a 40-square roof can be inspected in less than 20 minutes.

The robot requires little to no maintenance. The treads will need to be replaced every three to four months and it’s a good idea to keep a second rechargeable battery on hand so they can be swapped out. The Roof Rover includes the Windows tablet and controller and is easy to learn how to use – just watch a 15-minute video and the operator is ready to begin inspecting.

This is an excellent example of introducing technology onto the rooftop that doesn’t replace a worker, it just changes what that worker does and keeps them safer.

Get the latest roofing technology news delivered right to your inbox when you sign up for the RT3 Smart Brief enews. 

Construction company to use robotics to build renewable energy projects

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By Karen L. Edwards

Built Robotics, a company specializing in making robotic construction equipment, announced that it has partnered with construction firm Mortenson to use their earthmoving robotics on renewable projects like wind farms and solar. These types of projects then to be in remote areas that are far from traditional workforce centers, making labor an even bigger challenge than it already is.

According to Built Robotics, their “robotic equipment is able to shoulder some of the load by assisting with basic, repetitive tasks, freeing up human operators to focus on the more specific, complex and critical activities.”

Eric Sellman, Vice President and General Manager of the Civil Group at Mortenson, said in the announcement, “I see Built Robotics as the next generation of construction technology. Consistent with Mortenson’s history of ingenuity and innovation in construction, we are partnering with Built Robotics as they develop and deploy technology that enables autonomous heavy equipment operation. Mortenson and Built Robotics will work together with this technology on select renewable energy projects within our Wind and Solar groups. Our goal is to embrace the change that is happening in our industry to create value for our customers and opportunities for Mortenson and our team members.”

Sellman told Engineering News Record (ENR) that it’s a long-term agreement for the next few years to continue to expand the company’s deployment of autonomous equipment on renewable energy jobs. The company did its first project with Built Robotics in August of 2018, testing the equipment on wind farms in Kansas. Sellman said that the repetitive nature of some of the foundation work on these projects make them a good fit for autonomous equipment. ENR reported that the “machines us GPS tracking to remain within geo-fenced areas, and LIDAR provides collision avoidance and obstacle detection.”

Mortenson employees are excited to be implementing the technology. Molly Morgan, an equipment operator commented, “I’m excited about the potential for Built’s technology. Our top priority is safety — if the robot can work on steep slopes, or near unstable ground, or in challenging or risky situations, then we one-hundred percent should use it. And I’m excited to learn the new skills I’ll need to work with the technology.”

Stay up to date with the latest roofing technology news when you sign up for the RT3 SmartBrief e-newsletter.

Coolers to Dollars: Korellis Roofing takes up employee suggestions to save thousands

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By Curtis Hankins, NW Indiana Life.

Note: RT3 Member Tony Brummel of Korellis Roofing was featured in NW Indiana Life for improving processes leading to nearly $500,000 in savings for the company.

Tony Brummel is used to skepticism. He promises to cut a businesses’ costs without losing jobs, while creating more work, and making things more convenient for employees. It sounds far-fetched, but he has done just that at Korellis Roofing as their Business Process Manager – helping to save the local roofing company more than $500,000 since he joined last December.

Brummel’s job centers on identifying the different processes in play at Korellis and mapping ways of improving them. He adopts the continual process improvement principle called DMAIC. DIMA is a LEAN Six-Sigma methodology, which in basic terms, provides a way to problem-solve. It breaks down the process into five steps – define, measure, analyze, improve and control.

“Our President Pete Korellis is really forward thinking,” Brummel said. “The idea is to stay ahead of the competition and set ourselves apart. This methodology allows us to be more efficient and effective.”

Brummel can talk for hours about the strategies, data, and complex methodology behind his work, but in many ways, it is quite simple. He starts out by doing a one-on-one interview with almost everyone on staff. They explain their job, how they do it, and any common problems or inconveniences they have. Then, he sets to work finding solutions to those struggles and creating ways to get everyone communicating effectively.

“I ask, what and where’s your biggest headache? Or, if you could do something to make your job better what would it be,” Brummel explained. “No idea is discounted, no idea is bad.”

Sometimes, huge savings are found in the simplest places. After Brummel had been around for a while, one roofer joked that getting more efficient coolers for their ice could be the next big change.

“I just said. ‘let’s talk about that, tell me why,’” he said. “He explained that their ice melts too fast and he has to run to the gas station to refill the cooler. I pointed out that’s half an hour or so of downtime each day. We got them new coolers and it will save that one crew $3,000 annually,” Brummel said.

In fact, Brummel encourages these kinds of suggestions on a regular basis, folding continuous process improvement into the fabric of everyone’s workday. At the Korellis safety meeting in February, team members were recognized for their brainstorming sessions that resulted in new techniques and innovations that saved nearly 10,000 labor hours annually.

Business process managers like Brummel are still fairly rare in the construction industry, despite being ripe with opportunities for improvements. That puts Korellis on the cutting edge, making things more convenient for their employees.

“I think that uniqueness comes from a lack of exposure to this kind of thinking,” Brummel said. “But Pete and his core team are always looking forward.”

Source: NW Indiana Life

Construction robotics market expected to reach $226 million by 2025

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By Karen L. Edwards.

Construction work has traditionally been a very labor-intensive job. Increasing speed and productivity meant adding additional workers. With the labor shortage, it’s not that simple anymore and the industry is being forced to look for alternative methods. One of those is robotics.

A new report released by market intelligence firm Tractica shows that a growing number of construction companies are incorporating robots to solve the challenges of increasing productivity, efficiency and profits without adding workers. The report forecasts that the growing interest in construction robotics will drive an increase in market revenue from $22.7 million in 2018 to $226 million by 2025.

It is forecast that more than 7,000 construction robots will be in use on sites to handle a variety of construction tasks and demolition work. The biggest use is estimated to be for robot assistants on construction sites, followed by infrastructure robots, structure robots and finishing robots.

Tractica Senior Analyst Glenn Sanders says, “At this early stage in the construction robotics industry, a few companies are offering products for sale or lease. The main categories that are currently available include robots for demolition, bricklaying, drilling, 3D printing, and rebar tying, plus a few exoskeletons and assistant robots for lifting loads.”
Sanders adds that midsize and major construction companies are beginning to adopt these robots to solve issues related to labor shortages, safety, speed, accuracy, and integration with building automation and building information modeling (BIM).

According to Construction Dive, in order to maintain high standards of craftsmanship, some companies are taking a ‘cobot’ approach where they use collaborative robots to work with crews instead of taking their place. The collaborative robots take on tasks that are simpler, redundant and repetitive, freeing up employees to focus on more skilled work.

Stay up-to-date with the latest roofing technology news when you sign up for the RT3 SmartBrief e-news.