Tag: <span>National Roofing Partners</span>

RT3 member & NRP VP of Finance appointed to National Women in Roofing Board of Directors

DALLAS – April 6, 2021 – National Roofing Partners (NRP), the facilities performance company delivering unparalleled service nationwide, is thrilled to announce the appointment of Kyrah Coker, VP of Finance, to Board of Directors with National Women in Roofing (NWiR).

The Board of Directors is made up of women from all sectors of the roofing industry who govern the association and are committed to the advancement of the organization. As Vice Chair of Mentorship, Coker is focused on developing mentorship programs which empower women in the roofing industry through a mentor/mentee relationship.

“I am honored to be selected as Vice Chair of Mentorship with National Women in Roofing,” states Coker. “This mentorship program develops avenues to bring women together to share thoughts, best practices and coaching opportunities for career growth. Not only am I committed to women in roofing, but I’m backed by a company fully committed as well.”

Coker joined NWiR three years ago, when she joined the NRP team as Vice President of Finance. She also serves on the local board for community outreach with NWiR.

NRP is a founding sponsor of NWiR, and a 2021 Platinum Sponsor.

About National Women in Roofing
National Women in Roofing (NWiR) is a volunteer-based organization that supports and advances the careers of women roofing professionals—providing networking, mentoring, education and recruitment opportunities from the rooftop to the boardroom, for the young professional at the start of her career to the seasoned manager in the executive suite. Learn more at NationalWomeninRoofing.org.

About National Roofing Partners
National Roofing Partners (NRP) delivers single-source client solutions on a national basis. Utilizing its network of more than 200 service centers throughout the U.S., NRP maintains and extends the life of customers’ facility assets, including roofs, building envelopes and pavement. NRP also provides related services to the solar and telecom industries which rely on facility performance to support their infrastructure. Learn more at NationalRoofingPartners.com.

RT3 Contractor Member Panel Hosted at NRP Leaders Summit

By Karen L. Edwards, RT3.

The RT3 contractor technology panel was invited to present at the National Roofing Partners (NRP) Leader Summit held recently at the Gaylord Texan in Grapevine, Texas.  The Summit featured the leadership teams from nearly 200 leading roofing contractors from across the country.

The Summit opened with remarks from Steve Little, CEO of NRP and Rodney Shrader, President. Attendees were excited to hear from Reid Ribble on the initiatives that NRCA is working on including their ProCertification efforts, their focus on career and technical education and the establishment of a health insurance captive that will be made available to members for health insurance coverage.

The RT3 contractor technology panel was up after Reid and was comprised of Ken Kelly, Kelly Roofing, Steve Little, KPost Roofing, Michelle Boykin, Rackley Roofing, and Josey Parks, J. Wales Enterprises. Moderated by RT3 Director Karen Edwards, the first topic was discussed by Ken Kelly on how Augmented Reality and products such as the HoloLens by Microsoft could have an impact on the industry. Technology like this makes it possible for aging workers who may no longer be able to go on a roof or physically perform a task to assist those who are on the roof virtually, actually being able to see exactly what that technician is seeing.

Steve Little shared a new technology that was born out of an RT3 meetup at Georgia Tech in fall 2017 where he met RT3 member Pointivo. The collaborative product remotely performs roof inspections and is expected to be rolled out at the 2020 International Roofing Expo in February. Steve also shared his successes with rooftop robotics, using the Mini Macaden to install modified bitumen roofing membranes with just four workers instead of the typical 12.

Michelle Boykin discussed how Rackley Roofing is using Virtual Reality for safety training for their workers. The team loves using the technology and it paid for itself within a few months after an OSHA citation was reversed once Tennessee OSHA saw their technology and commitment to safety.

Josey talked about what seemed to be the word of the day at the summit: Data. He shared how he is using artificial intelligence and predictive analytics to understand which leads are more likely to buy over others. He is also using intelligence to pair the right sales person with the right customer for improved outcomes and increased sales.

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Drones Helping Building Owners Assess Damage, Prioritize Repairs and Monitor Job Progress


National Roofing Partners (NRP) has implemented the use of drones as part of its continued commitment to incorporate the latest technologies into its operations.

Hurricane Maria devastated Puerto Rico in the Fall of 2017, leaving the island in the dark and national corporations unable to communicate with their facility managers to determine the extent of damage to their properties. One of NRP’s client, a large national retailer had 12 locations on the island and needed a way to survey the damage to their buildings to prioritize and schedule repairs.

NRP partnered with a drone service and sent teams onto the island to conduct assessments of their client’s properties. By capturing that aerial view NRP was able to show their client the extent of the damage so they were able to evaluate and prioritize repairs. The buildings that had obvious visible damage such as holes in the roof were elevated to the top of the repair list.

Re-roof in progress.

Once repairs were underway on the roofs, NRP delivered weekly progress reports utilizing the aerial drone imagery. NRP Senior National Account Manager Mallory Payne said that the use of drone imagery has provided the client a clear understanding of how the repairs are progressing. “Before using drone imagery, we relied on contractors to send us photos but they were taken on the roof, which isn’t always the best angle for a true understanding of job progress,” explained Payne. “The drone imagery is captured from above and provides a view of the entire roof where is it easy to see exactly what has been completed and what is still left to do.”

The use of the drones in Puerto Rico went so well that Payne says NRP is making it a standard operating procedure. “Previously, we used to send clients progress reports using a drawing of the roof and marking it up with comments as to how the job was progressing,” said Payne. “Now we just send them a link and they can view the photos of the work from any web browser.”

There were some kinks to work out in the beginning since the drone flyers that NRP is working with are not experts in roofing, they are experts in drone operations. Payne worked on developing three different types of flights with specific instruction on what to photograph on each project. Those three types include HVAC equipment flights, aerial overviews with individual roof section images captured and project progress flights.

Re-Roof in progress, almost complete.

Since determining the types of photos needed and developing the three flight types, the drone technology has been a key part of every project.

Roof Maintenance – What is Happening on Your Roof?

Although the great recession seems years in the past, the long-term ramifications of the downturn continue to generate problems for facility managers.  One of the lingering symptoms was the deferment of rooftop maintenance.  In fact, many facilities across the nation experienced deferred maintenance making rooftops age faster and leaving an enormous amount of repair and/or re-roof work in the hands of facility managers.

Deferred maintenance is maintenance, system upgrades, or repairs that are deferred to a future budget cycle or postponed until funding becomes available.  That happened throughout the recession and in the years following as national and regional companies recovered.  Now there are roofs in such bad repair that they cannot even be walked on.  In fact, there are estimates that 60% of all re-roofing was deferred at the height of the recession, estimated at 210,000,000 square feet per year.

For national and regional corporations, who are looking to renew their roofing systems, one of the best strategies is a strong service and maintenance program with a national commercial roofing network; National Roofing Partners (NRP).  Yet, many multi-building owners are still working with numerous contractors all providing information in different formats without a set process.  It creates a disjointed approach to repairing and maintaining roofing systems.  To truly begin rectifying failing or dysfunctional roofs, there must be a strong and consistent plan for inspections and review to determine a priority list for repairs or re-roof.

But unless there are strong inspections that layout good solutions, facility managers can be patching roofs that are no longer viable or may simply need different solutions.  Working with a national network of commercial contractors with central communications makes it easy to begin laying out a plan of roof maintenance, service, and repair.  It is important to build a relationship with your network so that they can not only provide a plan, budget, and ongoing service but can be there for you when you need that emergency help.

This last winter was the perfect example of success for corporations that were prepared and disaster for those that were not.  When a national facility group, incorporates independent contractors for each building, they are taking many chances.  First, it is hard to build a relationship with every company and those relationships are critical when there are incredible snow loads, rain or hail.  By incorporating a service contract in advance with one national provider, the management team knows the one number to call when they need anything rooftop.  They can protect their buildings quickly and securely.

A national network like NRP provides consistency.  That consistency can pay off with the type and volume of materials needed on each roof.  Although not all roofs are the same, with inspections and a priority plan, materials can be purchased for numerous buildings delivering volume pricing.  Inspections and service will be executed the same on every building and the reports will be in the same format instead of a different report and data for each building.

A key for this type of consistency is the use of technology.   For many when thinking of roofing, they may not think of high tech.  But in today’s age, technology is everywhere including the roof.  For excellent maintenance and service of the roof, technology has become one of the most important tools for roofing contractors and their national account customers.  From smartphones to tablets, the men and women who are maintaining the integrity of roofing systems across the country rely on effective communication and information.

Roofing professionals are employing software to manage everything including project data, work order/invoicing processes and most importantly customer communication and document storage.  Many facility managers have used the customer portals offered by leading commercial roofing networks.  Maintenance portals play a significant role for facility managers, allowing them to see exactly what is happening on their roofs.  Understanding that very few managers will have the opportunity to walk all their roofs, the customer portals provide a view of the roof that inspires confidence through ongoing communications, documentation and visual review.  In fact, contractors can upload unlimited photos and video to the portals providing real-time documentation with every service or repair call.

Customer portals are also used for more than review.  Facility managers can report a service request through the portal and track the status of the work.  Email alerts help to keep all parties aware of updates or repair requirements.  The future is the speed of delivery and that means mobile solutions.  Facility managers should be looking for national networks that utilize mobile devices on the roof backed with strong cloud solutions to enable communications for service, inspections, and emergency services.

By utilizing custom inspection checklists, roof service teams can quickly communicate roof issues or concerns along with the progress of the repairs.  Custom inspection reports include photos from the roof that correlate with early imagery or even satellite or aerial imagery to create a visual timeline for the facility manager.  All of this is shared through the online customer portal providing an effortless way to distribute information to management, purchasing agents or building supervisors.

In working with technology leaders in the roofing industry, it is acknowledged that technology is no longer an option on the roof, it is mandatory.  “At National Roofing Partners, we consider ourselves a technology company,” stated Dale Tyler, president of National Roofing Partners.  “We have worked to develop systems focused on customer communication.  To provide the best systems, service providers must have cutting-edge technology that functions effectively from the roof.  Technology and mobile solutions allow our national network of commercial roofing contractors to be in contact faster and easier for rapid response and ongoing communications through the customer portals.”

When it comes to knowing what is on the roof, facility managers can get a good look by incorporating service plans that include the use of technology to create processes for inspection, service, maintenance and emergency response.  Strong processes that are consistent, building-to-building, is the only way to be able to make good decisions preparing for upcoming budgets and emergency planning.  Without the technology, the network, and the consistency, roof repairs will continue to be deferred or inappropriately prioritized leaving building owners and corporations at risk.

This blog first appeared in Facility Executive and can be viewed here.

Drones: Not Everyone Likes These Eyes in the Skies

Drone preparing to fly over the city

Everyone, it seems, has an opinion about “Unmanned Aerial Systems,” more popularly known as drones. From hobbyists to cinematographers to hunters to roofers such as National Roofing Partners, the technology, which allows small, unmanned and remotely controlled flying machines to get a bird’s eye view of everything below, is fascinating to users but vexing to privacy and air-safety advocates.

For every drone advocate, there is someone below it who resents the intrusion of these pesky machines. To make matters worse, federal, state and local authorities are confused about their respective roles in managing this new technology because there are no regulations in place at the present time. According to a front-page article in the Wall Street Journal, at least 17 states have “passed laws to restrict how law enforcement and private citizens use the devices – preemptive policies that many drone users say are heavy-handed.”

The federal authority – the Federal Aviation Administration (FAA) – says it alone has the right to regulate U.S. skies. However, this has not stopped cities such as Austin, Texas from banning the devices during the annual South by Southwest technology and music event.  Since the 1930’s, planes have been prohibited from flying below 500 feet and this space was relatively free of traffic, save for a kite or model airplane. Now, there are thousands of drones in this airspace; some being used to spy on the neighbors next door and some being used for commercial purposes such as investigating the source of a leak on the roof of a building.

Drones: A New Tool for the Roofing Industry

“Even though the use of drones in the roofing industry is not yet legal and requires specific permission from the FAA, we have heard that there are contractors actively employing this tool,” noted Heidi Ellsworth of EagleView Technologies, a company which specializes in visual analysis of roofs for the insurance and roofing industries. “Once these legal issues are clarified, we see drones as being an excellent tool for gathering video and incorporating imagery into current workflows.

The roofing industry trade organization, The National Roofing Contractors Association (NRCA), recently submitted comments to the FAA regarding its proposed regulation that would allow for the commercial use of drones. NRCA generally supports the proposed regulation, which is designed to incorporate the commercial use of small drones (those weighing 55 pounds or less) into the national airspace in a safe manner under a consistent set of rules for all commercial users.

Among other things, the proposed FAA rules would require operators of small drones to be certified, and their flight would be limited to a maximum height of 500 feet. NRCA’s comments contained several suggestions for changes in the proposed rule to maximize the use of small drones for roof inspections. It is expected the FAA will issue a final regulation sometime during the next two years.

Aerial Imagery Provides Much Needed Data on Roofs

Safety and privacy issues aside, the best commercial use of drones for the roofing industry will involve the efficient capture of the aerial imagery. This requires the cameras and processes that enable the high-resolution and geo-coded accuracy, according to Heidi Ellsworth.

“EagleView Technologies, utilizing our patented Pictometry® image technology, continues to focus on image capture and the subsequent data extraction from that imagery,” she noted. “The use of drones holds potential for capturing higher resolution imagery than ever before.”

The company uses its fleet of 85 planes to capture this roof-top imagery across the United States and works with National Roofing Partners. It has also created an industry group to help determine the best practices for the use of drones in the roofing industry.

EagleView has led the formation of the Property Drone Consortium (PDC)This group represents a collaboration among insurance carriers, construction industry leaders and supporting enterprises that have agreed to work together to promote research, development and the establishment of regulations for the use of drone technology across the insurance and construction industries.

As an independent, third-party technology provider and industry innovator in the capture of aerial imagery, EagleView has agreed to provide its research and development expertise to the consortium. “With over twenty years of developing aerial solutions that capture property information, EagleView believes it can utilize patented Pictometry image technologies to further the safe, efficient and scalable use of drone technology for property data collection,” stated Chris Barrow, president, and CEO of EagleView.

There is no doubt drones will eventually be used in the roofing industry. The only questions concern the rules and regulations associated with their use. When this happens, National Roofing Partners will add this technology to its arsenal and customers will reap the benefits of this eye in the sky.

This blog first appeared on National Roofing Partners’ blog and can be viewed here.

Cyber Threats

By Dale Tyler, National Roofing Partners

It is important to understand the threat of cyber-attack and how important it is to protect digital assets and access.  With a strong focus on technology solutions, NRP works with close to twenty different portals including the NRP Customer Portal to exchange information with national corporate accounts.  Security is of paramount importance when providing uninterrupted access and data that results in scalable and sustainable long-term roofing service, maintenance and replacement.

Per a recent report from Experian, a global information services group, businesses can expect to see an increase in the number and severity of cyber-attacks in 2017 and 2018. The report also predicted that many politically-motivated cyber-attacks near the end of 2016 would escalate into larger cyber-attack conflicts and that businesses in the financial, security and healthcare industries would be the most frequently targeted.


What is Cyber Risk?

Cyber risk is the risk of financial loss, disruption, or damage to reputation because of breaches of data security, including unauthorized disclosure of data and comprise or failures of IT systems.

Specific examples include:

  • Security breaches where sensitive information is stolen or disclosed
  • Theft or loss of digital assets
  • Business interruption due to a virus shutting down a network
  • Costs associated with damage to data records caused by a hacker


Major Predictions

As a part of the report, Experian made five major predictions for cyber-attacks in 2017:

  • Password breaches will contribute to the abandonment of the password as a security measure. Although the theft of login IDs and passwords constitutes a short-term threat, the report states that cybercriminals continue to sell passwords long after they are stolen. And, as businesses and consumers are lured into a false sense of security after their password is unknowingly stolen, passwords alone will begin to fall out of favor. Instead, the report emphasizes that two-factor identification-where two separate pieces of authentication evidence are required-should be used by businesses to defend against cyber-attacks.
  • New, sophisticated attacks will continue to target the healthcare industry. Because medical identities and information remain relatively easy to access and profitable for hackers, the healthcare industry will continue to be a target in 2017. The report also states that large establishments, such as hospital networks, will continue to face threats like ransomware, a type of attack where an organization is “locked out” until a financial ransom is paid.
  • Politically-motivated and state-sponsored attacks will become more common. The large number of high-profile cyber-attacks at the end of 2016, along with the accusation that many of the attacks were state-sponsored, may lead to businesses being affected by the collateral damage of these attacks. Additionally, the report predicts that such attacks will only grow as politically-motivated hackers seek retaliation against others.
  • Hackers will focus on payment-based attacks, despite new credit card security measures. Although the switch to EMV chip cards and the PIN liability shift were expected to protect against payment breaches, uneven adoption could lead to additional cyber exposures in 2017. Additionally, criminals are beginning to use sophisticated skimming machines to steal card data at physical retail and ATM locations.

For more information, visit www.nationalroofingpartners.com.